6 Instant Benefits Of Hiring An IT Support Specialist

6 Instant Benefits Of Hiring An IT Support Specialist

In Uncategorized by bertie

The word ‘consultant’ can carry negative weight.

People often say consultants ‘cost too much,’ just for advice. But when it comes to IT consultants, often called an IT support specialist, you get much more than a few words of wisdom.

You gain access to a qualified IT professional, giving your company a resource that nearly every modern business needs. Because IT services sit at the core of most departments, from accounting to marketing — and beyond. And given the speed at which technology moves, you’ll want someone to keep pace with the trends so that your business can both capitalize on opportunities as much as quickly face down impending threats.

At its core, that’s the IT consultant’s role: to help organizations adapt to trends. But there are six more tangible benefits of working with the right specialist.

Let’s look at each one.

1) Allow Employees To Focus On Their Job

If you’re not in the business of IT, you may not think you need internal technical support.

But you will need someone to keep your IT services working exactly as expected. An IT consultant does just that. They keep an eye on your network, carrying out the necessary updates, upgrades, and bug fixes — often remotely. In doing so, they help your employees maintain focus on the tasks you’ve hired them to do.

Moreover, the best support specialists have a breadth of experience, meaning they’ll cover all your IT services needs, no matter how complex.

2) Reduce The Risk Of Errors

You may be asking yourself, ‘But can’t I do this work myself?’ As with most tasks, the answer is a simple, ‘Of course, you can.’ But as you’re reading this article, we will assume neither you (nor your team) is overly-experienced with IT-related issues.

Meaning you’ll benefit from working with people who know all there is to know about the appropriate technologies. Because IT consultants have dedicated their careers to technology, giving you every confidence your business is in safe hands. And neither a minor glitch nor a technical overhaul should lead to extended downtime.

3) Only Pay For The IT Support You Need

For those who appreciate they can’t do the work themselves but are considering hiring a full-time employee, now ask yourself this:

— “Is there enough work to justify the expense?” The hiring process alone is costly. Salaries are too (and let’s not forget aspects like employee benefits, deskspace, and other associated costs). Plus, the workload itself may not even justify having a full-time, in-house employee.

On the other hand, an off-site consultant charges a flat fee based on the support level you need. And their relatively low cost will help you realize a return on your investment much sooner.

4) Get A Cyber Security Company As Well

Data breaches are a costly affair. They not only threaten company finances; they can also do irreparable damage to your business’ reputation.

But the leading IT consultancies will act as a cyber security company as well, delivering instant peace of mind. When you work with them, you’ll know your data is as secure as it can be. Moreover, you’ll have the added benefit of cyber security experts continuously sweeping your network for potential vulnerabilities.

5) Avoid Overburdening Individual Employees

If you choose not to outsource, you’ll have to find an employee to do the job. With that comes the burden of responsibility: a weight that can cause burn-out, even departures. In place of incurring the cost of a lost employee, we believe it’s always better to place a heavyweight role on the shoulders of technical specialists.

That way, your people can avoid unnecessary stress. Meanwhile, an experienced IT support team can toil away in the background, keeping your business running like a well-oiled machine.

6) Learn From The Best

The best businesses appreciate the value of continuous learning. And when you work with the right IT professionals, you’ll learn a lot. You may uncover a new way of working: an approach that only a fresh pair of eyes can bring to an operation. Equally, you may find that just a few simple tweaks can work wonders for company productivity.

After all, there’s no ‘one-size-fits-all’ when it comes to IT infrastructure. But the right IT support team is sure to find the solution that fits your organization perfectly.

What To Consider Before Hiring An IT Consultant

Before you consider whether to hire or outsource, first identify your goals. You can do this by asking yourself two questions:

  1. What do you want to achieve by onboarding a new resource? 
  2. What specific areas do you want to focus on? (e.g., cloud migration, cyber security awareness, network security, or something else?)

If you know what you want to achieve, it’s so much easier to understand the potential workload. And if you know where you want to focus, you’ll know what to ask — and the skillsets to look for — when it comes to assessing potential candidates. But one of the most effective ways of finding the best IT consultants is to ask for referrals from other businesses in your area.

After all, nothing beats a strong track record. 


At Mid-Coast Tech, we offer IT support to businesses across Belfast, ME. 

If you’d like to speak to one of our IT support specialists, feel free to give us a call at 207-236-0021 for some friendly yet professional advice.