There’s a popular tool that many remote teams now use.
It can radically improve both productivity and profitability. And it’s called Voice over Internet Protocol (VoIP, for short).
Businesses across America are turning to VoIP as they transition to more of a work from home culture — because an internet-based telephone line makes phone calls more flexible, which lets companies do the following:
- Access cheaper calls than via fixed-line office phones
- Allow employees to work from anywhere
- Prepare for a digital-first world
There are many advantages to using VoIP at work. But in this article, let’s focus on the eight ways Voice over Internet Protocol can help improve productivity when working remotely.
Ready to learn how?
1. Find Phone Numbers In Seconds With Staff Contact Lists
Gone are the days of having to search email signatures for a phone number whenever you want to call a colleague.
VoIP phone systems offer comprehensive contact lists that include every staff member on the system, so when it comes to calling Collin from accounting, you just need to scroll to ‘C’ — and hit dial. This means one-click calls, instant redials (if someone doesn’t pick up), and easily identifiable missed numbers.
Or if you need to monitor a customer care team, some systems let you listen in to calls, offering you the level of control you need — and such speed and connectivity can only make remote-work life more productive.
2. Put Close Contacts A Click Away With Speed Dial
Contact lists are great for finding the number of anyone in your team. Still, the ultimate time-saver is speed dial.
Speed-dial puts favorite numbers just a click away. And VoIP lets you put as many people on speed-dial as you want. Simply choose your regular dials, add them to the list, and click for an instant connection — no more scrolling could save hours every week.
3. Keep Distractions At Arm’s Reach With ‘Do Not Disturb’
Some days, all you want to do is talk.
Other times, you might want to work on a crucial sales pitch and keep your phone on silent for a few focused hours. VoIP has a dedicated ‘Do Not Disturb’ function that diverts calls to straight to voicemail for as long as it’s switched on, leaving you to work in peace and pick up messages when your work is done.
Missed call, no message? No drama. You can always find the phone number of any calls you’ve missed, making sure you don’t leave anyone waiting for a callback.
4. Set ‘Priority Status’ To Let Important Calls Through
‘Do Not Disturb’ is a godsend when you want peace and quiet. But what if you’re waiting on a crucial call? Will you have to set your phone on loud? Not with VoIP.
VoIP lets you give certain numbers ‘Priority Status.’ Priority Status means your phone will still ring for select contacts, even if it’s set to ‘Do Not Disturb.’ It’s the perfect way to settle into a few hours of deep work without the worry of an unimportant call disrupting your flow.
5. Keep Yourself In The Loop With SMS Alerts
Some jobs are deskbound. Others, less so. But what if you’re away from your workspace when a time-sensitive sales lead leaves a voicemail?
Your cloud-based VoIP phone system can send you an SMS alert to tell you there’s a message waiting. All you need to do is log in to the system from your mobile, listen to the voicemail, and call back — no time lost, more sales made.
6. Get Voicemails Sent To Email For Convenience
There’ll be times when you don’t have access to your mobile.
Perhaps you’ve left it on your desk, or it’s just not within reach… so how will you listen to your voicemail? You can configure your VoIP system to send an audio file to your email, letting you listen to a message on any device — keeping the comms flowing, whether you have your phone in your hand or not.
7. Forward Calls To A Second — Or Third — Line
When you work from various locations, call-forwarding becomes your best friend. VoIP lets you forward calls from any business line to any number you choose, giving you the flexibility to work anywhere.
- Set a single forwarding number
- Create a chain of options to try until you pick up
You can even create rules for priority callers so that important contacts always get through, with less important calls filtering to voicemail. The caller will never know what’s happening…
…while you’ll be available at a time and place that suits.
8. Use Your VoIP Phone Like A Remote Office
The best VoIP phone services offer a ‘Remote Office’ feature.
It lets you make calls from — as well as forward calls to — the phone of your choice, which is the best way to preserve a professional image because it means your caller ID will still appear on the recipient’s phone whenever you make a call, letting you take your work-line wherever you go.
Discover Mid-Coast Tech’s top-5 VoIP service providers — and if you’d like to set one up, give us a call on 207-223-7594 for some free advice.