6 THINGS WE DO BETTER

Core Competencies of Our IT Services

In Mid-Coast Maine, there are dozens of “computer repair guys” you can call for support. The question is, who can you trust to actually do the job right?

Make the wrong choice and you could end up paying thousands of dollars for IT support and still be frustrated with ongoing technical glitches, extended downtime, slow internet, and possibly even critical data loss or security breaches.

If you don’t want that kind of stress in your life, then you should call us. Here are the 6 reasons why:

  • We are established

    Mid-Coast Tech | AngelCom has been serving small businesses and non-profits since 1986. Our CEO, Jeremy Brabham, brings a wealth of knowledge and experience of nearly 20 years in managing IT, V0IP and productivity solutions for businesses.

  • We are certified experts who support your business

    You can enjoy peace of mind knowing that our professionally-trained, well-paid team of technicians can quickly and efficiently resolve even your most complex technical problems. Technicians, not a receptionist, answer your calls, and can be contacted via live chat, phone, or email.

  • We don’t cut corners

    Our clients expect things done right the first time so they don’t have to deal with do-overs and wasted time. They would rather invest a bit more in the right tools, technology, and infrastructure upfront than try to save every penny. That’s not to suggest that our best clients are foolish in their budgets and spending — just the opposite. They simply know that a quality system and the right plan are far more important than saving a couple of bucks.

  • We provide ridiculously fast response to clients

    We know that with so many pressing deadlines and demands on your time, you need someone who will just get things done right and fast. In fact, that’s why our service plans are designed to take complete responsibility for everything IT-related in your business. Our number 1 goal is to minimize your involvement in any technical problems and eliminate anything that would slow down productivity and progress.

  • We don’t take part in finger-pointing or blame game

    You won’t hear us telling you “that’s not our problem,” “we can’t handle that for you,” or “you’ll have to call XYZ company to get that problem resolved.” We simply get it done and don’t quibble over who caused it or whose problem it is. If you’re the kind of business owner who just wants to have everything resolved, we’re ideal for you.

  • We guarantee absolute 100% satisfaction

    We spend the time necessary to get to know your business, your budget, and just what you expect. Only then do we give you the IT services you actually need, not just what we want. Our IT consulting and technology support services will give you the satisfaction you deserve. We will bend over backwards to make you happy with our IT management and network support services.

When you combine our proactive approach with our high-touch client communication, it is easy to understand why our clients view us as their Trusted Technology Advisor. They know they can rely on Mid-Coast Tech | AngelCom to make the right call regarding the technologies that keep their respective businesses growing.

Shawn and Alex standing in front of the office of Mid-Coast Tech in Belfast, ME.
 

Our Complete, Managed IT Care is Your Key to Worry-free Technology.

Uncertainty is a business killer. To be successful, companies must plan expenses and know that vital business systems will work as needed. Taking a reactive approach to maintaining your IT networks is simply too costly in too many ways: lost productivity, dissatisfied customers and enormous repair costs.

Our Worry-free Managed IT services are the smart, cost-effective solution for managing technology that meets the requirements of most small to medium-sized businesses. With a low, predictable monthly subscription, you can enjoy having a full team of IT professionals handle all aspects of your technology while you devote your time and energy to doing what you love: running your business.

How Worry-Free Managed IT Services from Mid-Coast Tech | AngelCom can help you:

  • Satisfaction Guarantee

    We stand behind our services and believe you’ll be satisfied. However, in the unlikely event that you are not satisfied with our services, you may cancel your agreement.

  • Eliminate costly repairs

    Proactive monitoring and maintenance of your systems means you don’t need to spend money on rectifying big disasters after they’ve happened.

  • Achieve more efficiency

    Get the most out of your existing technology once your IT is well managed.

  • Get a predictable flat monthly fee

    With our managed IT services, you know exactly how much you’re going to spend each month. No more gambling with your budget and productivity.

  • Enjoy your own IT department

    Without the high costs associated with hiring, training, and employing staff.

  • Extended access to our remote IT Help Desk

    When a computer or network is not responsive, it slows everyone down and makes for frustrated employees, and sometimes, unhappy customers. One call to our IT Help Desk and you’ll have a team of experts working to remediate the problem quickly and efficiently.

  • Rapid On-Site Support

    Keeping your computers working and your employees productive is our number one objective. If we can’t fix your problem remotely, we will promptly come to your office, free of charge. We can also loan you replacement equipment if needed.

  • Your systems stay optimized with proactive maintenance for Microsoft Servers & Workstations

    Keeping your hardware and software up-to-date can seem like a full-time job. We will remotely monitor and proactively manage all your servers and computers and provide all updates, patches, antivirus software, spyware removal, and service packs so you know longer have to be worry about it. We also manage computer-user changes as your business changes.

  • Point you in the right direction

    Our consultants will provide guidance on all technical issues facing your business. All of our clients work directly with a Chief Technology Officer (CTO) to receive unbiased expertise on critical IT business decisions including security, IT planning and budgets.

Helpful, knowledgeable team to serve local businesses and individuals. All about the customer's needs. They'll help you even if they don't do the work in the end.

IT Support Services

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