Free in-depth IT Health Assessments are offered to all businesses considering using Mid-Coast Tech’s technology services. Other IT service providers may also claim to offer this service, but they generally just use an electronic gathering tool and then give you a summary of your IT infrastructure.

Our IT Health Assessment is more in-depth. We use on-site observation, external vulnerability scans, and client interviews in addition to data collection tools to generate a report that we discuss with you and give to you for safekeeping. This kind of in-depth data can help you make critical business decisions today and better plan for your company’s future. You won’t find this level of detail anywhere else — especially for free.

At Mid-Coast Tech, we use a state-of-the-art ticketing system to manage all support requests. There are two methods for how we receive support requests:

• The first method is via alerts that we receive from monitoring computers and network equipment. Alerts will automatically create a ticket in our system and allow us to address the problem without having to involve the client, unless client intervention is needed.
• The second method is directly from the client via email or phone. Our technicians, not a receptionist, answer support requests live, and start working on the support request immediately. After the support request is received, our Tier I Help Desk will either handle it themselves, or escalate it to our Tier II or Tier III team for further resolution. The ticket can be updated by replying to the ticket email, logging into the portal, or calling our help desk directly. All communication is documented and the ticket is not closed until the client has confirmed the issue is solved.

Your project manager will perform a technical assessment of your IT infrastructure and recommend upgrades and improvements to ensure you are running at peak performance. Some of these items may be accomplished under the Infinity day-to-day support plan, while others (such as a server replacement) will require a separate project estimate. All projects are estimated with a flat-rate labor cost to prevent any unexpected costs after the project approval.

We don’t nickel-and-dime you every time you need a service. Our technology service solutions include everything you need at an affordable, predictable fee. Some computer service companies have several confusing packages or will charge you as you go, depending on what service you’ve used that month. Mid-Coast Tech AngelCom’s flat-rate fee is transparent and easy to understand, making it easier to budget.

If you’re unhappy with our services, you have the option to terminate your contract. Simply give us 30 days to remediate whatever it is you’re unhappy about. If after that 30 days you are still not satisfied, you’re free to cancel your contract with no penalties whatsoever. It’s that easy.