VoIP is more popular than ever.
The internet-enabled telephone network is fast becoming one of the world’s most widely-used business phone systems.But does surging popularity mean that VoIP services are right for every business? Short answer… ‘No.’ Every organization has slightly different needs, so first consider what makes VoIP so popular before trying it.
In the following article, we’ll start by covering the different business phone systems available — then we’ll shine a light on the benefits of each. By the end, you’ll know if VoIP is right for you.
Ready? Let’s begin.
Three Types of Business Phone Systems
Phone lines were not created equal. But before we consider the advantages of each, let’s get acquainted with the three options.
Analog Phone System
Analog phone systems are your traditional landline. In layman’s terms, they’re your ‘Plain Old Telephone Service’ (or POTS, for short), meaning you may need extra hardware to get all the business functionality you want.
Voice over Internet Protocol uses an internet connection to make calls. People refer to it as the digital phone service or hosted phone service. And it works by converting sound into data packets, which a VoIP provider redirects through the public phone network.
SIP Trunk Services
Sip trunk services resemble an upgraded analog phone system, using existing PBX networks to route calls over the internet. They require a fair degree of technical know-how to operate, so give us a call if you’d like to learn how they work.
3 Benefits of a Landline
Don’t let the Plain Old Telephone Service moniker put you off a landline. There are several reasons they could make sense for your business.
Consider the following…
1) The Reach Is Unrivaled
We’ve used landlines since the late 1800s. Which is why millions of miles of copper phone lines now extend into all corners of the world. Companies designed the infrastructure with reach in mind, so if you’re only interested in voice calls, the service can be ideal.
2) There Are No Bandwidth Requirements
POTS lines also don’t need broadband to work (whereas even a small office needs a 100 Kbps connection to use VoIP), so if you’re worried you don’t have much bandwidth, analog services are an ever-reliable solution.
3) Landlines Work With Your Old Hardware
And don’t forget: some legacy devices need a landline to work. Take specific alarms. They rely on a wired phone line to transmit information. And while an Analog Telephone Adapter can solve some issues, VoIP often interferes.
5 Advantages of VoIP Services
If your internet is reliable, you don’t have legacy hardware, and you’re looking for state-of-the-art features, then you’ll want to consider VoIP.
Here are the five biggest advantages of making calls online…
1) VoIP Solutions Are Super Reliable
Despite needing the internet, VoIP solutions rarely fail.
Data packets nearly always reach their destination, meaning you can expect 99.9% uptime when you use VoIP. Even a power outage won’t impact your availability. Better still, you’ll never hear static, making them perfect for important business phone calls.
2) Internet-enabled Calls Offer Greater Flexibility
A VoIP phone line means you can work in the office, at home, or on-the-go — and neither your colleagues nor clients will know. You’ll always use the same phone number, no matter your location. And if you call from a mobile, the recipient will recognize your caller ID. Then when holiday season arrives, you can reroute calls to your team or to voicemail.
Plus, voicemail-to-email lets you quickly scan messages, with a host of other features included, no extra hardware required.
3) Advanced Features Come As Standard
Let’s cut to the chase: analog phone lines are great for phone calls… but not much else. If you want business features, you’ll need more hardware — whereas VoIP providers integrate functionality into the software, delivering everything a business needs in one convenient package, including:
- Auto-attendants: use a phone menu to redirect callers to the right place
- Call queuing: keep callers on-hold while you wait for someone to become free
- Call recording: store recorded calls in the cloud for training or note-taking
- Call forwarding: reroute calls to other numbers if you don’t pick up
….and these are just a handful of the features on offer. Check out the five best VoIP services for small businesses for a full breakdown of what else you can get.
4) Sound Quality Is Consistently Excellent
Constant static and unstable connections frustrate everyone. But with VoIP, you’ll never suffer them again. Cloud-based phone systems use wideband audio codecs to enhance the sound quality of calls. So while landlines suffer from congestion and buzzing, VoIP makes every word sound as crisp and clear as the last.
5) You’ve Already Covered Most The Cost
The digital phone service routes calls through your existing internet connection, meaning you’ve already covered most of the cost. That’s why VoIP services help you save up to 65% on business communications. Add in the benefits of no installation fees and no equipment, and you’ll see outgoings plummet the moment you partner with a VoIP provider.
Simply set up your laptops and mobiles, and you’re good-to-go.
Verdict: Which Business Phone System Is Best?
With more staff than ever working from home, there’s never been a greater need for reliable, flexible business phone systems.
Old phone lines often mean substandard call quality. And landlines don’t offer enough mobility for the mobile-first generation. In contrast, VoIP services not only guarantee clear connections. They unlock total flexibility backed by an advanced, ever-evolving feature set — but what’s our recommendation?
Well, if you have an existing phone system that covers your needs: by all means, stick with it. However, if you’re looking for a setup to keep pace with your agile or scaling enterprise, VoIP could well be for you.
Or if you’d simply like some advice, feel free to give Mid-Coast tech a call at 207-236-0021 — we’ll help you find the system best suited to your needs.