Every business wants to boost its bottom line.
But that’s often easier said than done. However, there are a few simple actions you can take that are sure to give your revenues a leg-up.
And if your business has any reliance on computers, then investing in a reliable IT support network could be the best decision you make this year. How so….?
Reliable IT support can have a drastic impact on your employee productivity, which, in turn, is guaranteed to improve the output of your entire operation. Better still, if your staff know help is at hand when they need it, they can put frustrations to bed in an instant and feel happier and less stressed when things go wrong.
As let’s face it….
— Let’s see how.
They minimize downtime
IT consultants know precisely what to do in each situation.
So, if a member of your team encounters an issue, they’ll receive targeted advice that resolves the problem in an instant. Or, if it’s something more complex, at least your employee can stop pulling their hair out as a qualified IT technician gets on with implementing a fix.
It’s a fact that applies in every walk of life: if you work with a specialist, you’ll get the results you crave.
And in the context of computers, that’s probably less downtime.
They keep morale high
Maybe not a benefit that immediately comes to mind when you think of IT. However…. professional support can keep employees happy by focusing on one key aspect. And that aspect is….
— Nurturing good relationships.
At the end of the day, we’re all human. We crave interaction. We appreciate good manners. And when we meet someone who’s polite, helpful, and engaged in the conversation, we come away from the chat feeling better about our day — often, irrespective of the outcome.
That’s why it’s essential to work with IT support that feels like an extension of your team.
- Reflect your company values
- Understand your business
- Enjoy day-to-day challenges
Moreover, the relationship between your IT consultant and your business should never be purely technical: to make the most of the set-up, it’s best to structure it as a business partnership.
If you help your IT support team understand how your business functions, the consultants can do everything in their power to keep each cog in your machine spinning smoothly. Ultimately, this is the step that will unlock the workflows and solutions that align with your company’s vision.
And they will unleash a cost-effective, efficient, and morale-boosting service.
They maximize productivity
If less downtime is one driving force behind productivity, a happy team can’t be far behind. Studies show that a happier workforce can spike productivity by as much as 12%, which is why your IT contractor is as pivotal to your bottom line as anything else.
They must act as if they’re the customer support agents of your business and prize client satisfaction above anything else.
And if your IT consultant works to resolve client queries on the first call where possible, satisfaction is near-guaranteed — while such swift resolution can only have a positive impact on productivity.
Which will allow your team to waste less time on trouble-shooting, and invest more time in upping output.
And they often avert a crisis, altogether
IT support isn’t just your last line of defense — it’s also your first.
And whether you outsource the function to a remote contractor or bring the role in-house: you must be able to rely on your team to proactively monitor and improve your IT network, both to avoid IT-related issues and prevent security risks in the first place — which means what, in practice?
It means enjoying a robust set-up that results in:
- Fewer support requests generated per employee
- Better security that prevents malware and hacks
- Peace-of-mind knowing your data is backed up (in case something does go wrong!)
IT support is about more than just having someone on the other end of the phone when disaster strikes. It’s about knowing you have a specialist who’s actively looking after your business-critical infrastructure.
Better still, when the time comes to grow your business, you’ll want to feel confident you have the right set-up to allow you to scale your operation — without having to worry your entire network might topple over.
The best IT support teams do everything with scale in mind.
The whole will be greater….
….than the sum its parts.
Especially if you employ the right IT technician.
When you minimize downtime, maximize happiness, get people working at full velocity AND avert those ransomware doomsdays: the results will be better than you could ever expect.
You’ll reap the rewards — and the uptick will trickle down to your bottom line.
You’ll be able to release more budget to reinvest in growth, you’ll steal a march on the competition, and you’ll feel happy in the knowledge you’re helping your employees do their best work.
To learn how outsourced IT support works, give us a call on 207-236-0021, and let’s set the conversation rolling.