Managed Service Provider

Here’s How a Managed Service Provider Supports Your In-house IT Team

In News by sunniedog

Running a business in today’s tech-driven world means keeping track of multiple IT services and products that can help you improve cybersecurity and operational efficiency. As an increasing number of businesses move their critical applications to the cloud, the need for outsourced tech support is growing rapidly. It’s no surprise that the managed services market is anticipated to witness a CAGR of approximately 11.27% over the forecasted period of 2020 to 2025.

While most businesses have in-house IT teams, they lack the necessary resources and skills to cope with the ever-changing tech environment. It is also difficult and expensive to recruit and train more IT experts. That’s when managed IT services start looking godsent to most businesses. You can hire an MSP to enhance the capabilities of your in-house IT team. 

Here’s how a Managed Service Provider or MSP can support your in-house IT team. 

  • Better Security

The first and foremost benefit your internal IT-team can get is improved security. According to the Accenture Cybersecurity Report 2020, 40% of security breaches now come from indirect sources because cybercriminals often target the weak links in the supply chain or business ecosystems. As a result, you have to look beyond the typical cybersecurity measures to protect your data and applications. 

Most in-house IT teams are ill-equipped to provide your business with comprehensive cybersecurity. With an experienced managed service provider on your side, however, you stand a better chance of fending off any direct or indirect cyberattacks. An MSP is not only well-equipped, but also experienced enough to detect a potential data breach as early as possible.  

They can help you secure the best enterprise-level cloud computing and cybersecurity ecosystems, including robust firewalls, antivirus and antimalware, advanced spam filtering, data encryption, multi-factor authentication, and 24/7 network monitoring. Depending on your budget and business requirements, your MSP can also offer you AI-based smart security systems to ensure enhanced level of protection.  

  • Reduced IT Overheads

As your business expands, you will need to invest in more hardware and software. You will also need to hire more IT experts to meet your growing tech demands. However, most small and medium-sized businesses often lack the funds to fuel this growth. Furthermore, given the higher rate of employee turnover these days, maintaining a team of skilled and experienced IT professionals is easier said than done. 

However, when you hire a third-party IT services provider, you don’t have to worry about the increased IT overheads and managing a team of experts. Your MSP will take care of both, often for a reasonable cost. It is estimated that successful deployment of managed IT services will help in reducing IT cost by 25-45%

Chances are, your MSP will have a strong network of IT vendors and suppliers, allowing you to procure the desired products at relatively lower costs. The managed service provider can also help train your employees, including your in-house IT team, to use the new applications or hardware. They usually have skilled and experienced IT professionals on their payroll who are well-prepared to handle any tech emergency. 

Most MSPs also provide proactive IT budget planning, which helps you further optimize your tech spend, and invest only in technologies you need. The proactive budgeting can help you save considerable money and time in the long run.  

  • Higher Productivity and Scalability

Most in-house technical teams have to handle a variety of IT services, ranging from daily server maintenance and data backup to long-term IT planning and onboarding new application. Handling all these tasks can put a lot of pressure on your internal IT team, especially if it is small and lacks experience. 

As a result, most of your IT projects and routine tasks will suffer delays. Whenever this happens, your business productivity will also go down. For example, if you are installing a new customer care application, the delay in installation or any glitches during the transition will result in poor user experience. This may cause some of your dissatisfied customers to take their business elsewhere. 

However, your MSP can handle a considerably higher amount of workload, compared to an in-house team of three-four technicians. Research states that managed IT services can increase the operational efficiency by 45-65%. You can also delegate responsibilities between your MSP and your IT team. 

For example, you can hire an MSP specifically to handle your daily IT needs, leaving the long-term planning to your in-house experts. As your MSP frees up your time and eliminates the stress of handling daily tasks, your IT team can focus their complete attention on long-term business initiatives. Depending on your changing business needs, you can assign more workload to your MSP, whether it is long-term planning or daily tasks.

  • Enjoy Competitive Advantage 

Most small and medium-sized businesses simply don’t have the resources that their large counterparts do. As a result, it is often difficult for local businesses to compete with national and multinational brands. The only way to compete with these giants is through the strategic use of technology. 

That’s why managed IT services can provide your business with a level playing field. Your MSP essentially provides you with the same level of resources, planning, and expertise, that your large competitors have. Thus, you can offer the same level of user experience, branding, marketing, customer service, and cybersecurity that your clients expect from a large enterprise. 

However, you don’t have to pay the huge costs of investing in IT infrastructure. As a result, you can cater to a wider range of customers, while keeping your service and product costs down. It helps you get a competitive advantage over your large business rivals. 


As you now know, partnering with a provider of managed IT services is a must in this increasingly tech-driven and globalized market. Outsourcing IT services, in addition to maintaining a small in-house IT team, is a wise choice to make, especially if you are a small or medium-sized business. Hopefully, understanding how an MSP supports your in-house IT team can help strengthen your decision. 

You can, of course, talk about your IT services outsourcing with us. You can reach Mid-Coast Tech at 207-223-7594 to know how we can help.